Posted by Masked D-Bag #8 on Mar 3, 2010 in
Angry Minute It seems we now live in a society that has forsaken common courtesy. I was raised to have respect and honor; but as I look around I see those who have nothing but selfish intentions. They only care how their actions affect their lives and care nothing for those around them.
One of the rudest activities I know of in this modern society is that of cellphone usage. Now don’t get me wrong, the cellphone is one of the greatest inventions of the past 20 years. Hell without cellphones our lives would be immensely different. But as one radioactive photographer once told me, “With great power comes great responsibility.”
People seem to not understand this; they think their cellphone is a RIGHT and not a privilege. So they talk on it NO MATTER WHAT. We’ve all been in line behind that douchebag who is talking away on his phone, and because his attention is diverted he doesn’t realize he is holding up the line in some way. Or how about when you are having a conversation with someone and their cellphone rings so they interrupt your conversation to answer it. How rude! And I find it especially rude when they answer that call just to tell the person on the other end that they will “call them back.” Why not let it go to VoiceMail? Why do you HAVE to interrupt the conversation?
I would just like people to learn how to use their cellphones responsibility. We should not live in a society where we are controlled by our own devices. If you call me and I don’t answer my phone it might be because I am in the midst of doing something and I will try to call or even text you back after. Don’t call me ten times within five minutes UNLESS IT IS AN EMERGENCY! Pisses me off when a friend calls me multiple times and when I answer the call it isn’t an emergency! I saw you called me the FIRST time so just have some patience and get over yourself; you are NOT the center of the universe!
So how about when you get into your car you hang up the phone and try to DRIVE for a change? Or how about when you are in line at the store you SHUT YOUR FRAKIN PHONE OFF and stop being a jackass to the others in line? How about you turn your phone OFF in the movie theater (even using text in a movie is RUDE and you should be dragged out of the theater and beaten till you are crippled. There are people behind you that are being distracted by that light emanating from your hands JACKASS). Is this REALLY that hard? Is our society such technology addicts we have to be on the device every second of every day?
It pisses me off!
So what about cellphone or cellphone usage pisses you off? Let’s share our anger about these portable devices! For if we don’t change I fear we will be a society of drones attached to phones!!!
Tags: Angry Minute, Cellphone, Etiquette, Phone, Rude
Posted by Masked D-Bag #8 on Nov 18, 2009 in
Angry Minute I am a people person (yeah with all this anger I bet you could tell) so I’ve always enjoyed the work I do for multiple tech support Help Desks. Yeah, I’m that guy at the 1-800 number telling you how to fix your TV, Computer, Phone, or whatever your Help Desk helps with. But customers are stupid and piss me off. Here are some of the top sheet that piss me off when people call into a Help Desk:
1. May I Ask Who’s Calling: This is the very first question a tech support, help desk, or anyone who works for a call center has to ask the customer. Do you know why? Because WE NEED TO PULL UP YOUR FRAKIN INFORMATION!!! But some ARSEHOLES don’t reply to this question! HOW FRAKIN RUDE! It usually goes like this:
Masked D-Bag #8: Thanks for calling Tech Support, this is Masked D-Bag #8. May I get your name please?
Customer: Yeah my thing is broken!
Masked D-Bag #8: OK sir, let me look at your account. And whom am I speaking with?
Customer: Why can’t you guys keep this shit working?! I have to call in all the time and all you do is… <enter ranting here>
Can you see how FRUSTRATING a caller like this can be?! And the worst thing is that person is ONLY HURTING THEMSELVES! If I can’t look you up I can’t help you, plain and simple.
2. Customer Places Me On Hold: OK, so you called in to get your TV or Internet fixed and you got me. Cool, I’m more then happy to help you. But then there is a knock on your door and you need to see who it is. Still cool, go ahead and place me on hold and see who it is… BUT DON’T LEAVE ME ON HOLD FOR FRAKIN 15 MINUTES!!!! Most call centers actually have a rule that if you leave the tech on hold for longer then 5min they can disconnect, so don’t get all prissy when you return and no one is there. IT’S YOUR FAULT, NOT OURS!!!!
3. Cellphone Answering: You called me for help, yet you KEEP ANSWERING YOUR DAMN CELLPHONE! And it makes me laugh when people do this just to tell the person on the other end, “I’m on the phone with tech support, I’ll call you right back.” ISN’T THAT WHY WE HAVE VOICEMAIL?!?! WHAT THE FRAK IS WRONG WITH PEOPLE!!!! Get over yourself, you are NOT that important and if you were you’d have a dedicated I.T. guy fixing your problem instead of calling me!
4. Tantrum Children: If I bothered my mother when she was on the phone I got an ass beating! But now parents have NO control of their children! So all I hear in the background is “WAAAHHHHHHHH” and “Mom, Mom, Mom, Mom, Mom!!” SHUT UP! You’re kids are MONSTERS! And then these parents get pissy with ME because I can’t hear them?! WHAT THE FRAK?!?!?!
5. Getting Personal: Look, I’ll take a lot of punishment on the phone. You can cuss, you can be mad, you can yell… but NEVER get personal with ME! It isn’t MY fault your shit doesn’t work, I just work here and am at the mercy of technology. But when you say my mother raised a janitor, or that I’m worthless and stupid then we are GONNA RUMBLE! You don’t know me, so don’t pretend you do! Let me do my job, and if you’re not down with that I go two words for ya: FRAK YOU!
6. You Called Me For Help, Let ME Help: And then there is “Mr. I’m a Rocket Scientist so I know sooooo much more then you do” person. This fraker calls ME for help, and then proceeds to tell ME that everything I’m trying to do is either WRONG or that HE ALREADY DID THAT! I don’t CARE if you already did it, I have RULES and QAs that require I perform X amount of troubleshooting. You WILL do what I say or else you can call back and get a different person who will TELL YOU THE SAME THING! Also you’re an ASS and if you know so FRAKIN much why do you need to call ME for help anyway?!?!
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POSTANGER:
Do YOU have an interesting story about calling/working for a call center? Leave a comment! HOLLA!!!
Tags: Angry Minute, Call Center, Calls, Cellphone, Customers, Help Desk, Phone, Telephone
Posted by Masked D-Bag #8 on Aug 19, 2009 in
Angry Minute What is everyone’s problem? Why does everyone need to be ‘connected’? It’s like a disease! Gotta get my fix, gotta check my email just ONE MORE TIME OR I’LL DIE!!!!
Our overconnectedness (is that the right word?) started innocently enough. Cellphones were created so that in emergencies we could call for help. The internet was created for reference and news. Yet out lust for information, our greed for knowledge, has created us into monsters.
Let me ask you a few questions, just to see if you are an Information Junkie:
1. Do you feel you the need to check your phone every 5-10 min to see if you have missed a new message?
2. Do you feel the need to be on the internet, even though you don’t have any real reason besides ‘surfing’?
3. If you had to choose would you pick your phone over food?
4. Would you rather communicating over the computer rather then physical communication?
5. Do you feel lost when you are without your phone/computer, even for short periods of time?
6. Do you turn to the internet when you’re depressed or even as a reward?
7. Do you have a history of failed attempts at limiting your online time?
8. Do you find yourself text messaging regularly during a party, concert, or social gatherings?
9. Do you text at work, even if you’re not allowed?
10. Do you surf when you’re feeling lonely or rejected?
11. Do you continue to surf the net even though you’re tired or hungry?
12. Do you check news websites more then 3 times a day?
13. When not on a computer/phone are you preoccupied with thoughts of your next interaction with those devices?
14. Do you find yourself saying “just a few more minutes” but stay on the computer for more then an hour after?
15. Have you neglected doing household chores because you’d rather be on the phone/computer?
16. Do you find you are called upon to do work related tasks when you are off the clock and at home?
17. On average do you Twitter more then 10 times a day?
18. Do you check your email more then 3 times a day?
19. Have you gone a day without being on your computer/phone within the last month?
20. Have you mailed a letter within the last month?
If you answer YES to the majority of questions 1-18 (and NO for questions 19-20) then you are an addict, just like the crackhead that lives outside my apartments! The problem is too many of us are addicts and we just either don’t know or don’t care.
So what is my anger today? Is it about this addiction? No, because to be honest I have many of the addictions I listed above and many of them are due to my technology employment. I’d like to center my Overconnected Anger here on only one of these 20 questions of addiction; #16 – Do you find you are called upon to do work related tasks when you are off the clock and at home?
This PISSES ME OFF! Now it’s different if you are salary because you agreed to be you’re work’s biatch, but for those of us who are hourly this is not only WRONG but sometimes ILLEGAL!
Now many of us don’t think a nanosecond about it. We open our email, see one from our employer, and quickly perform the action that is being requested of us (aka: you have something brown on your nose). The problem here is… well let’s go TO THE LIST OF ANGER for more information!!!
1. Not Being Paid – If I’m at home and get a call from work (even if it is a simple and easy question) I SHOULD BE PAID FOR MY WORK TIME! Regardless of how long it took, I am performing work and thus should be paid. This is the same for reading and responding to work emails when you are off the clock. If you do work, regardless of where you are, you are LEGALLY required to get paid. If you’re not getting paid then your employer is breaking the law.
2. Your Time – When you are off work you shouldn’t have to worry about anything from work until the next work day. Maybe I’m old fashion in that aspect, but once I leave the office I don’t think twice about anything. Employers are starting to think they OWN us, they think they can make us perform work REGARDLESS of where we are and what we are doing. That is BULLSHIT! Now I know some of you have ‘agreed’ to be ‘on call’ on certain days (aka: work’s biatch), and this is fine as you agreed to it before you were hired and odds are you are salary. But if you are NOT salary and you are called, then YOU NEED TO BE PAID! See #1 dummy!!!
3. Boundaries – I covered this one briefly in #2 but I’d like to reiterate my point. Employers need to not only KNOW boundaries, they need to RESPECT employee boundaries. When you are hired you sign a ‘contract’ that specifies those boundaries, but many employers fail to respect them. Read you contract, what does it say about responding to work emails/calls when off the clock? Odds are it doesn’t say anything, and that is a big problem!
4. Chained to Work – This is what your employer wants. They want you to be connected into work AT ALL TIMES without question, and many times WITHOUT PAY! You might think that responding to a quick work question on your day off is nothing, but add up all that time and the truth is your employer is getting away with theft! BREAK THE CHAIN!!!
5. Fair Labor Standards Act – It is THE LAW! Employees are to be paid for any extra time they put into work, regardless if it is voluntary!
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POSTANGER:
You know what pisses me off… what REALLY pisses me off? These jockstraps that put in 80 hour weeks because they are trying to give their kids/wife/family a “better life”. You’re a DOUCHE and an ASSHAT! You know what your family really wants? You to spend time with them, and I don’t mean physically being with them but having your head up your Blackberry! Leave the work AT WORK! Money can’t buy love!
Leave the work laptops OUT OF THE BEDROOM! Leave the Blackberries OUT OF THE MOVIE THEATER! Stop being a drone, a slave to your workplace. You’re a SELLOUT! SELLOUT! SELLOUT!!!!!!!!!! And the truth is your employer knows you’re a slave, they know you’re a sellout, and they will continue to abuse you and use you till you save ENOUGH!
When I go home tonight I’m gonna cook dinner, gonna run a few miles, and I’m gonna play some video games with a PHYSICAL person!!! Work can wait till tomorrow morning, because I’m only paid from 9-5!
Reference: Hyperconnected Workers Pushing Back
Tags: Angry Minute, Boundaries, Cellphone, Computer, Email, Employee, Employer, Fair Labor Standards Act, Information, Knowledge, Overconnected, Text, Twitter, Work